Experience has a way of teaching us
lessons that college or trade school never
could. Fifteen years of running a small
remodeling business have given me more humbling
experiences than I care to admit. But through
all the ups and downs, I have discovered a number of
commonsense principles that work. Businesses that
follow them have a better chance for success; those
that neglect them usually fail.
1. Make a Good First Impression
Be on time for the site visit, and if you are delayed,
call ahead. Give customers a specific period of time
within which you will get back to them with a price
— one week, if possible. If you don't