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JLC • JUNE 1996 The job is finished. The customer has accepted the work, and you've been paid. You never have to deal with those people again, unless you put in a bid when they decide they want to remodel their kitchen. Right? Well, not necessarily. If defects turn up in the work later, the customer may have certain warranty rights — whether you expressly warranted anything or not. In fact, the persons claiming these warranty rights may not even be the people for whom you did the work. The claimants may have bought the property, or they might be guests or tenants or have some other relationship with your original customer. Warranties (called "guarantees" in some places) are promises