Like most remodelers, we're always looking for ways to improve service for our customers, especially after our work is completed. We want our customers to feel free to call us if they have any questions or problems with our work. We also want to maintain our reputation with them since they are a good source of referrals. With annual sales of about $600,000 and seven employees (including ourselves), our company is not large enough to have a customer service crew. Although we would like to personally call all our past clients to find out how our work is holding up, we don't have the time. Instead, about two years ago, we created a warranty and service manual that encourages
