In my day-to-day job as a construction business consultant, I get to see as many as 100 companies each year at pointblank range. I see their financial statements, their lead sheets, and their standard office forms, and I get to spend time one-on-one with the company owners. There are more similarities between companies than differences, yet some of them are very successful, while others are struggling. After taking time to step back and study this phenomenon, I have found one main factor that accounts for this disparity: Communication. The better a company is doing, the clearer the communication within that company. Usually, I first encounter communication problems in companies with owners who do most of the selling and estimating. Typically,