Sooner or later you will likely be involved in a dispute with a customer that is tough to resolve. As a mediator and arbitrator for the last 15 years, I've tried to help settle over 1,900 such construction disputes. Most of these don't stem from bad intentions on anyone's part, but instead from a mismatch of expectations between the client and contractor. When this happens, the first thing to do is to try to work something out with the customer before the two of you dig in. This starts with acknowledging that, even though your work might be of good quality, a problem still exists because a certain part of it isn't to your customer's satisfaction. Let the clients know
