A $45 million overhaul of the Pennsylvania Department of Labor and Industry's computer system for processing workers comp claims has backfired, according to the Philadelphia Inquirer ("Computer woes plague Pa. worker comp system," by Angela Couloumbis).
"New software was designed to modernize the process of filing claims," the paper reports. "Instead, the opposite has happened, according to interviews with lawyers, judges, and others who use the system. The glitches range from inability to upload claims or other supporting legal documents into the system to disappearing court paperwork. The result: Injured workers and their lawyers have been unable to get hearings, creating a backlog of cases at the Labor and Industry Department's Bureau of Workers' Compensation."
