Little River Carpentry uses this form as a “soft-peddle” way to make certain the homeowners have been advised, in writing, that they have important decisions to make in a timely manner. Should the homeowners fail to make decisions on schedule, it could result in project delays.
“On our end, it creates written documentation that we have given the [client] notice of any possible delays; and on their end, it gives them a check list to work from,” says company owner Andy Ault.
Since the Laurel, Md., company started using the form nearly two years ago, projects progress more smoothly. Ault's customers have also responded positively. “They usually laugh and make some comment about how they thought their homework days or class assignments were over,” Ault says. “[The form] conveys a serious message but doesn't come across in any type of confrontational format.”
