Opinion Research Corp. recently surveyed approximately 400 adults who had remodeled in the past few years. Most of the findings came as no surprise: Schedule problems and messy jobsites were among the most common complaints. However, “the invasion of personal space” was listed as the third biggest pet peeve. Disruption of personal space is the nature of the remodeling beast. While you can take certain measures to make your clients more comfortable during a renovation, you cannot eliminate those feelings entirely.
Still, knowing this about your clients should allow you to better prepare them before the job starts. Don't sugarcoat it, and don't hold anything back. Tell them exactly what will happen, who will be there, and when.
