Singer Paul Simon lamented about the “Fifty Ways to Lose Your Lover.” There are at least as many ways to lose a good customer, not to mention the potential referrals. In 19 years of running a remodeling business, I’ve stumbled into more of them than I care to admit. Learning to head off these pitfalls can help build a successful business with no want of repeat customers and referrals. Here are some bloopers to avoid. I’ll Get There When I Get There The addition you’re working on is running way over schedule. Mr. Smith expects you to start his basement remodel tomorrow. If you call him now, he’s going to be ticked. Let him cool his
