When a Customer Tries to Destroy Your Company

A cautionary tale about a client who resorted to damaging her own floor to make her contractor look bad.

Let's face it: not every job concludes successfully. In this cautionary tale from Wood Floor Business, a flooring contractor recounts his dealings with a particularly unhappy customer who went "full nuclear" against him by filing complaints against his bond and license, and doing this all over every social media site possible. To avoid these types of situations, flooring contractor Angelo DeSanto says that - as a business owner - he assumes that everything that he does has the potential to get him sued, and he starts his defense against that possibility from the very first phone call request for info or an estimate. By saving text messages, voice mails, emails, and other communications, he looks to constantly patch “holes” that could possibly lead to an issue at the end of a job. Sometimes, though, none of this matters.