Sometimes, it’s hard to see the dominoes falling or the train going off the rails until the dominoes have already begun to fall or the train is already committed to crashing.
I am also firmly of the belief that while we are technicians, craftspeople, and to a certain degree artists—at least really creative problem solvers—our business at its baseline is a customer service business. And whether you work in the field or own the gig, knowing that in advance—and approaching clients and jobs with that in mind—can pre-solve problems code-compliant-only thinking can either create or blind you to.
Angry customers don’t like to pay for things, as you may already know.
So, if you’re new to this world of work and customer service, there are some good baseline principles in this story from JLC.
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