How important is your
reputation as a builder?
Do you get a lot of
referrals and repeat
business? Do your subs
make you look good when
a callback comes up? Do
you become upset and
defensive in response to a
customer complaint?
And do you
later regret that you "gave away the
store" in an effort to please a
dissatisfied customer? All of these
questions are intimately related to
your warranty program; and your
warranty policy strongly affects your
prospects for continued success in
business.
Warranty Service for Builders and
Remodelers is a good overall
introduction to all aspects of
warranty programs. Although it is
written for bigger builders, it
acknowledges the special needs of
small contractors and includes lots
of sample warranty clauses that you
can