The company that I work
for has faced many
challenges during its
transition from a small remodeling
firm to a large-volume
custom builder. As its work
force grew from a few employees
to 20 or 25 field personnel, the
owners began relying on foremen
and site supervisors to tell
them who had earned a pat on
the back and who needed a kick
in the pants. The day before an
employee's review, one of the
owners would call the site and ask how
the employee was doing. Unfortunately,
this didn't work very well.
Given a typical day on a building project
— with delivery trucks coming
and going, subs asking questions, and
the phone ringing off its cradle — the
tendency,