As contractors, we spend most of our
time on project management: estimating
costs, lining up subcontractors,
arranging materials, and
scheduling the work. In the process, we often
forget about the most important part of the
job: managing the homeowner. If you've ever
done a terrific job that was never appreciated,
or if you've ever had a client start screaming at
you for no apparent reason, then you already
know that successful remodeling is only partly
about doing quality work. Remodeling is also
about making dreams happen. Frequently
homeowners have nurtured their dreams for
years before they work up the courage to
remodel. It will be one of the most stressful
experiences of their lives, and part