Just about every contractor who's been in
the building business for long has a horror
story to tell about a faulty product. It
seems no matter how careful you are
about picking good quality materials or
working with reputable dealers, you're
bound to run into defects sooner or later.
Sometimes solving the problem is as simple as
phoning the dealer and asking for a replacement.
But that only works if you discover the
problem before the product has been installed.
And it can still lead to scheduling delays, especially
if the replacement needs to be special
The problem is magnified once the material
is installed. Even if the supplier will make good
on the materials,