engineer at Formica Corp., responds: Since a
repaired countertop will never be equivalent in
performance to a perfect top, you will have to
negotiate with the homeowner to discover whether
they would be willing to accept a repair, perhaps
in exchange for a discount price.
If the chip is intact, it can be super-glued
back into the divot; super-glue is waterproof. If
the chip is missing or broken, a cosmetic repair
with paint is still possible.
Scrape away any loose debris from the divot. Use
artists’ acrylic paint, in a color that
closely matches the laminate color, to fill the
divot. If the paint shrinks as it dries, re-apply
paint to achieve a level surface with the
surrounding laminate. After three or four days,
when the paint has dried very hard, it will
probably be shinier than the laminate. Matching the
light reflectance of the repair to the laminate is
even more important than matching the color. Use a
pencil eraser with light strokes to dull the repair
until the gloss achieves a close match.
Such a repair will still be susceptible to heat
damage, and the acrylic paint will always be softer
than the laminate. If the repair deteriorates, it
can be repaired again.
If such a repair disappoints your customers,
they will always associate your name with the
repair job. In the long run, installing a new
countertop may be the best solution.