Just about every contractor who's been in the building business for long has a horror story to tell about a faulty product. It seems no matter how careful you are about picking good quality materials or working with reputable dealers, you're bound to run into defects sooner or later. Sometimes solving the problem is as simple as phoning the dealer and asking for a replacement. But that only works if you discover the problem before the product has been installed. And it can still lead to scheduling delays, especially if the replacement needs to be special ordered. The problem is magnified once the material is installed. Even if the supplier will make good on the materials,