The Keys to Customer Satisfaction by Shawn McGlynn I've seen a customer scream so hard that the saliva flew from his lips. I've seen a one-week-old foundation torn to the ground because the client withheld money. I lost a couple of good friends through a misunderstanding about the cost of renovating their log cabin. Not all these misfortunes have happened to me, but regardless, the lessons are hard-learned for anybody. Now that I have my own company, I've come to rely on certain guidelines for operating my business as smoothly, as efficiently, and with as much customer satisfaction as possible. These guidelines may seem obvious and simplistic, but they are difficult to follow in the chaotic, workaday world of a small contractor. Commit to