Managing for Quality Control Quality in housing relies on good construction details and good customer relations Many builders believe that "quality" homes mean expensive cabinets and appliances, and lavish square footage. But quality has as much to do with how you put the parts of a building together as it does with the products you choose. We've all seen top quality products ruined by a lousy job of installation. And we've seen low-priced products installed properly and operate satisfactorily. As a builder in Santa Fe, N.M., I've sought to establish my reputation as a quality contractor, and that has forced me to think about how to control quality on my jobs. My ultimate goal is to turn over a blemish-free building
