Whether you're a retailer or a
remodeler, customers come to you
with certain expectations. Some
come with very specific ideas.
Others come with only a vague
notion of what they want, but
expectations nonetheless, such as
that you'll be able to come up with
a way to solve their problem, or
that it won't cost very much, or
that you'll try to take advantage of
them, or that it will only take a
week or two and won't cause much
bother — you get the idea. In
either case, the contractor must
deal effectively with the
expectations and, if they are not
realistic or well defined, shape
them into ones that can be met. If
you don't, the expectations,
however