Homeowners love to tell each other
horror stories about contractors.
Most of these stories are not about dishonesty
or gross incompetence —
they're about over-commitment. We
contractors just don't know how to say
"No" to people, and it gets us into more
trouble than anything else. We say
"Yes" to more jobs than we can possibly
handle, "Yes" to jobs we're not the best
match for, and "Yes" to clients who
should really be in closely-supervised
group homes. We say "Yes" because we
don't have any good ways to say "No."
The Big Six
Actually, I lied a moment ago.
Contractors do have a few tried and
true methods for saying "No."
Unfortunately, none of them contributes