Don't Make Yourself at Home by Sal Alfano It's important to make a good first impression with the owners when you sell a job. But that impression is a fragile thing and must be nurtured throughout the project. This means that you and your employees must project an image that will inspire confidence and set the owners at ease. The more comfortable they are with your crew, the happier they'll be with the outcome of the job. They may even find it a little easier to overlook small problems or imperfections if they generally approve of the way the work was conducted. If you can't be charming every minute of every day, at least try to follow a few simple