How important is your reputation as a builder? Do you get a lot of referrals and repeat business? Do your subs make you look good when a callback comes up? Do you become upset and defensive in response to a customer complaint? And do you later regret that you "gave away the store" in an effort to please a dissatisfied customer? All of these questions are intimately related to your warranty program; and your warranty policy strongly affects your prospects for continued success in business. Warranty Service for Builders and Remodelers is a good overall introduction to all aspects of warranty programs. Although it is written for bigger builders, it acknowledges the special needs of small contractors and includes lots of sample warranty clauses that you can
