Great customer service means more than providing a completed project. Read on to learn about the specific practices five remodelers have in place to ensure fantastic service and what their clients think of them. Read more
Although the building boom of the past two decades captures all the media attention these days, we're also more quietly contending with the results of earlier ones. Read more
Somewhere between 15% and 20% of the volume of Scherer Bros. Lumber, a five-store chain in the Twin Cities, comes from sales to remodeling contractors. Read more
Ed Roskowinski, co-owner and general manager of Vujovich Design/Build in Minneapolis, wants three things from a supplier. Read more
For true believers in the Sandler sales system, presentation materials are just a waste of time. Read more
Mailing marketing materials to a lead before your first meeting is a simple step that pays big dividends, says marketing expert Mike Cohen of Remodeling Success Systems in Cumming, Ga. Read more
For remodelers not blessed with a silver tongue, using the right presentation tools can make all the difference. Tech-savvy remodelers have begun using CAD presentations at sales calls to give clients a sense of exactly what they're agreeing to pay for. Read more
Fire prompts a remodel that overcomes all the elements of disaster: distance, family ties, and multiple players. Floor Plans Read more
Four conceptual sketches addressing the entry and window plan for this remodel's new A-gable end hide larger issues. Read more
Disaster provoked it. And at the outset, disaster could have been scrawled all over the remodel of this rustic 1970s A-frame. Read more