One of the most difficult parts of moving a remodeling business forward is stepping back from being its primary salesperson. From a desire to grow the business to the wish to put a succession plan in motion, any number of reasons can compel remodeling business owners to train others to step into their long-held sales positions. But recognizing the need to step back is only part of the challenge. More difficult still is how to go about it. Read more
Succession planning, a rarity in the industry just a decade or two ago, has become a serious priority for many remodelers big and small. Read more
Part one in a three-part series on engineering the customer experience Read more
Most remodelers will agree that the success of a remodeling project depends heavily on setting realistic client expectations early in the process. This monthís Reader Panel respondents take an array of measures to ensure that those expectations are clearly defined and are, ultimately, met. Read more