TAKING CARE OF
BUSINESS
Readers share policies and procedures that can help
you run your business smoothly and profitably
Going Solo
Like many builders, Carl Hagstrom,
who runs Hagstrom Contracting in
Montrose, Pa., used to accompany
prospective clients on visits to past projects.
But he worried that, because he
was within earshot, his new clients
didn't feel free to ask his past clients
tough questions about his company. So
for the past year, Hagstrom has been
sending customers solo to visit past jobs
— and everyone seems to like the new
arrangement.
When choosing which completed projects
to send prospects to, Hagstrom tries
to match the house style, trim choices,
and other features to the plans for the
new job.