Whether you're a retailer or a remodeler, customers come to you with certain expectations. Some come with very specific ideas. Others come with only a vague notion of what they want, but expectations nonetheless, such as that you'll be able to come up with a way to solve their problem, or that it won't cost very much, or that you'll try to take advantage of them, or that it will only take a week or two and won't cause much bother — you get the idea. In either case, the contractor must deal effectively with the expectations and, if they are not realistic or well defined, shape them into ones that can be met. If you don't, the expectations, however
